Dallas City Wire

The VA North Texas Health Care System in Dallas/Bonham Texas scheduled 197,407 pending appointments across its locations during the period ending August 1, according to data collected from the U.S. Department of Veterans Affairs.

Of the total number of appointments 185,121 had a wait time of 30 days or less (93.78%) and 12,286 appointments (6.22%) were scheduled more than 30 days out.

A study published in the Journal of the American Medical Association (JAMA) in January 2019 reported wait times for new appointments at VA health care facilities were similar to or better than wait times at private-sector providers between 2014 and 2017.

The Government Accountability Office (GAO), however, released a report in July 2019 cautioning the VA’s data-tracking system only captures part of the appointment process and fails to account for the time that it takes the VA to enroll veterans in its health benefits program.

Debra Draper, health care director at the GAO, told the House Veterans Affairs Committee new patients may actually wait up to 70 days for an appointment when they first enroll for benefits.

The VA explains when veterans apply for benefits, they are assigned to one of eight priority groups, with those who need immediate care due to service-related disabilities placed in higher priority groups. Veterans who don’t have service-connected disabilities and who earn a higher income are placed in the lower priority groups.

Location	Total Appointments Scheduled	Appointments Scheduled 30 Days or Less	Appointments Scheduled More than 30 Days
Dallas, TX	101,051	93,005	8,046
Bonham, TX (Sam Rayburn Center)	17,134	16,657	477
Fort Worth, TX	44,851	42,136	2,715
Denton, TX	7,119	6,918	201
Decatur, TX	1,625	1,591	34
Granbury, TX	1,100	1,068	32
Greenville, TX	2,345	2,287	58
Sherman, TX	2,984	2,924	60
Polk Street, TX	3,294	3,264	30
Plano, TX	6,058	5,840	218
Grand Prairie, TX	2,154	2,128	26
Broadway, TX	7,692	7,303	389